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Freelance Tip: Provide Stellar Customer Service
November 21, 2008
Summary
Tip 5: Providing Stellar Customer Service
Read More Tips from Freelance Finesse Even the best professional websites and self-promotion campaigns won't help you if you don't come through for your clients. Never agree to more than you're capable of; in fact, less is more when making commitments. "I often give my clients a delivery date two days later than when I know I can complete the project," says Fort Lauderdale, FL-based freelance creative director Halyna Shaw. "When you give them the product early, they're thrilled. By doing more than you promised, you can build great relationships." Listening well is also imperative. "I think half the battle is listening to the client," Shaw says. "They're the ones who know the most about their business." Shaw doesn't lend an ear only to those at the top, either. "Talk to the day-to-day operational people, not just the executives," she advises. "When I take on a project, I'm an information gatherer; my job is to visually output the information, so the more of it, the better." Other tips for providing strong customer service include:
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